Last Updated: 22/03/2025

Pup Fiction is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services.

Pup Fiction may collect personal information, including your name, phone number, email address, and details about your pet such as their name, breed, age, and any medical conditions relevant to grooming. We also collect booking details, including appointment dates, grooming preferences, and payment information, as well as communication data from emails, messages, and feedback. If you opt in to receive updates, offers, or newsletters, we may store your marketing preferences as well.

Your information is used to schedule and manage grooming appointments, provide personalised services, send appointment reminders and updates, maintain customer records, improve our services, respond to inquiries, and send marketing communications if consent has been given.

We implement appropriate security measures to protect your personal data from unauthorised access, loss, or misuse. This includes secure data storage and limiting access to authorised personnel only. Your personal data is never sold or traded. However, we may share information with service providers, such as third-party payment processors or booking software providers, to facilitate appointments. We may also share data if required by law or to protect our rights.

Under UK data protection laws, you have the right to access, update, or request deletion of your personal data. You may withdraw consent for marketing communications at any time and request a copy of the personal data we hold about you.

If our website uses cookies or tracking technologies, we will inform users accordingly and obtain consent where necessary.

We may update this Privacy Policy periodically. Any significant changes will be communicated via our website or direct communication.

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Pup Fiction
Unit 2, 57-59 High Street, Bangor, BT20 5BE
jess@pupfiction.co.uk

+447927415129

By using our services, you acknowledge that you have read and understood this Privacy Policy.